Facilitation Skills
Conflict on a product team isn't a warning sign — the absence of it usually is.
In this episode of All Things Product, Petra Wille and Teresa Torres tackle a question Teresa hears constantly: what should a product trio do when collaboration breaks down and disagreement turns into friction?
Petra makes the case for something many teams quietly abandoned — the retrospective — and argues that facilitation is a genuine, learnable skill that product people should invest in, not outsource by default. Teresa introduces a framework from academic research on team dynamics: the distinction between task conflict (we disagree on...